Welcome to Nex.lk! We are committed to ensuring smooth and secure delivery for all orders placed through our website. This Delivery Policy outlines the details of our shipping process, charges, and timelines.
1. Delivery Locations
- We deliver islandwide within Sri Lanka.
- Delivery is available to both residential and commercial addresses.
- Delivery to remote areas may require additional time.
2. Delivery Timeframes
We aim to deliver your order as quickly as possible.
- Standard Delivery: 2-5 business days within major cities.
- Express Delivery: 1-2 business days for urgent orders (additional charges may apply).
- Custom Orders / Services: Delivery time may vary depending on the complexity of the order.
Note: Orders placed after 3:00 PM or on weekends/public holidays will be processed the next business day.
3. Delivery Charges
- Standard Delivery: Start from Rs.250 per order.
- Express Delivery: Start from Rs.1000 per order (only in Colombo area, Delivery withn 5 Hours).
- Free Delivery: Available for orders above Rs.5000.
4. Order Processing
- Orders are processed within 24 hours of payment confirmation.
- Once dispatched, you will receive a tracking link via email or SMS.
5. Tracking Information
- Tracking details will be provided once your order has been dispatched.
- You can track your order on our website by entering your Order ID.
6. Delivery for Services
For repair services, data recovery, or security installations:
- Home Visit Service: Technicians will visit your location at the scheduled time.
- In-Store Service: We will contact you once your device is ready for collection.
7. Damaged or Missing Items
If your order arrives damaged or with missing items:
- Contact our support team within 48 hours of receiving your order.
- Provide clear photos of the damaged product and packaging.
- We will arrange a replacement or issue a refund where appropriate.
8. Change of Delivery Address
If you need to update your delivery address:
- Contact us within 12 hours of placing your order.
- Changes made after dispatch may not be accommodated.
9. Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Unfavorable weather conditions
- Public holidays
- Courier service disruptions
- Product stock issues
10. Contact Information
For delivery inquiries or concerns, please contact:
📧 Email: info@nex.lk
📍 Address: 660 Kotte Rd, Sri Jayawardenepura Kotte 10100
📞 Phone: 077 719 9788
