An IT Sales Executive is responsible for promoting and selling computer hardware, software, and related products to customers. The role involves understanding customer needs, suggesting suitable solutions, and ensuring customer satisfaction.
Key Responsibilities:
Assist customers in selecting computers, accessories, and software that meet their needs.
Explain product features, specifications, and benefits in simple language.
Handle customer inquiries, provide quotes, and process sales.
Manage stock levels and organize product displays.
Follow up with customers to ensure satisfaction and encourage repeat business.
Maintain sales records and report sales performance to management.
Classes for easy editing.
List anything with fancy icons.
Required Skills:
Excellent communication and customer service skills.
Good knowledge of computer hardware and software.
Ability to handle cash transactions and basic POS systems.
Repair Technician
An IT Support Technician diagnoses and repairs computer hardware and software issues for customers. This role requires technical expertise and strong problem-solving skills.
Key Responsibilities:
Identify and troubleshoot hardware and software issues.
Perform computer upgrades, installations, and maintenance.
Repair faulty components such as RAM, motherboards, or power supplies.
Install and configure operating systems, antivirus software, and essential applications.
Provide data backup and recovery solutions for clients.
Document repairs and provide customers with detailed explanations.
Required Skills:
Strong understanding of computer hardware, software, and networking.
Ability to diagnose issues efficiently and provide clear solutions.
Good communication skills for explaining technical problems to non-technical clients.
Digital Marketer
A Digital Marketing Specialist is responsible for managing the shop’s online presence, promoting products, and engaging with customers through various digital platforms.
Key Responsibilities:
Add new products to the e-commerce website with accurate descriptions, pricing, and images.
Regularly update inventory to ensure stock levels are current.
Manage and respond to customer queries via email, social media messages, and website inquiries.
Handle customer comments, reviews, and messages on Facebook, Instagram, and other platforms.
Plan and execute email marketing campaigns promoting products and services.
Create promotional content such as banners, blog posts, and social media ads.
Manage onsite service requests for home visit computer repairs and CCTV evaluation visits.
Coordinate special promotions, discounts, and seasonal campaigns for increased sales.
Track online order details, process refunds, and manage customer feedback.
Required Skills:
Knowledge of e-commerce platforms.
Strong experience in social media management and content creation.
Familiarity with email marketing tools like Mailchimp, SendinBlue, etc.
Excellent writing skills for creating promotional content and product descriptions.
Ability to analyze campaign performance and make data-driven improvements.
