At Nex.lk, we are committed to providing high-quality products and services. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
We accept returns under the following conditions:
- The item is unused, in its original condition, and includes all original packaging, accessories, and manuals.
- The return request is made within 7 days of receiving the item.
- The product is eligible for return (see Section 2 for exclusions).
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Software, digital downloads, and licenses.
- Opened or used consumables such as thermal pastes, printer ink, etc.
- Items damaged due to misuse, improper handling, or customer negligence.
- Services such as computer repair, installation, or data recovery (unless unsatisfactory service is proven).
- Customized or special-order items.
3. Return Process
To initiate a return, follow these steps:
3.1 Contact Our Support Team
Email us at info@nex.lk or call us at 0777 199 788 within 7 days of receiving your order.
3.2 Provide the Following Details:
- Order ID
- Product name and model
- Reason for return
- Clear photos of the item (if damaged or defective)
3.4 Approval Process
- Our team will review your request within 3 business days.
- If approved, you will receive instructions on how to return the item.
4. Refund Processg
Once we receive the returned item:
- Our team will inspect the item and process your refund within 5-7 business days.
- Refunds will be credited to your original payment method.
- If the item is found to be damaged due to misuse, we may refuse the refund.
5. Exchange Policy
We only replace items if they are:
- Defective
- Damaged
- Incorrect product delivered
To request an exchange, follow the same return process (Section 3).
6. Warranty Claims
For products covered under manufacturer warranty:
- Contact our team for guidance on processing the claim.
- Warranty coverage details vary by product — please refer to the manufacturer’s policy.
7. Contact Information
If you have privacy concerns or requests, contact us:
📧 Email: info@nex.lk
📍 Address: 660 Kotte Rd, Sri Jayawardenepura Kotte 10100
📞 Phone: 077 719 9788
