Privacy Policy

Welcome to Nex.lk ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data with transparency, security, and care.

This Privacy Policy explains:

• What information we collect
• How we use and protect your information
• Your rights regarding your personal data

By using our website https://nex.lk, purchasing from our WooCommerce store, or using our services, you agree to this Privacy Policy.

01. Information We Collect

We collect different types of data depending on how you interact with us.

1.1 Information You Provide to Us

When you use our website, place an order, or request a service, you provide:

• Personal Information: Full name, phone number, email address.
• Billing & Shipping Details: Address, postal code, and payment information.
• Account Details: If you create an account, we collect login credentials.
• Service Requests: When you book data recovery, repair, or security services, you may share device information and service requirements.

1.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• IP address and location data (to prevent fraud).
• Device & browser information (to improve website performance).
• Website interactions (pages viewed, buttons clicked, purchase history).
• Cookies & tracking data (see Section 7).

1.3 Sensitive Information (Data Recovery Services)

If you use our data recovery services, we may process highly sensitive information.
We guarantee full privacy by:

• Storing recovered data securely and only for a limited time.
• Deleting all recovered files immediately after delivery.
• Preventing unauthorized access (only authorized professionals handle data recovery).

⚠ We do not share, view, or store recovered files permanently.

02. How We Use Your Information

We only use your data for legitimate business purposes, including:

We ensure that all partners follow strict data protection laws.

05. Data Protection & Security

We use strong security measures to protect your personal data.

• SSL Encryption: Secure browsing and transactions.
• Firewalls & Anti-Malware: Protection against cyber threats.
• Secure Servers: Your information is stored in high-security databases.
• Restricted Access: Only authorized staff can handle customer data.

For data recovery services:

• Recovered files are stored temporarily and deleted immediately after delivery.
• No unauthorized person can access recovered data.

6. Your Rights & Choices

Under data protection laws, you have the right to control your data.

6.1 Your Rights

You have the right to: ✔ Access Your Data – Request a copy of the information we store.

• ✔ Correct Your Data – Fix inaccurate details in your account.
• ✔ Delete Your Data – Request deletion of your personal information.
• ✔ Restrict Processing – Limit how we use your data.
• ✔ Object to Marketing – Unsubscribe from emails and promotions.
• ✔ Withdraw Consent – Stop using cookies or tracking.

6.2 How to Request Changes

To exercise your rights, email us at info@nex.lk.
We will process your request within 30 days.

7. Cookies & Tracking Technologies

Cookies help us provide a better website experience.
We use cookies for:

• Remembering your login & shopping cart.
• Improving website performance.
• Showing personalized product recommendations.
• Analyzing visitor activity & trends.

7.1 Managing Cookies

You can disable cookies in your browser settings, but some features may stop working.

08. External Links & Social Media

Our website may include links to third-party websites, such as:

• Facebook, Instagram, YouTube, WhatsApp, Telegram.

We are NOT responsible for their privacy policies. Please review their policies before sharing your data.

09. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Changes will be posted on this page.
• Major changes will be notified by email.

We encourage you to review this page regularly.

10. Contact Information

If you have privacy concerns or requests, contact us:

📧 Email: info@nex.lk
📍 Address: 660 Kotte Rd, Sri Jayawardenepura Kotte 10100
📞 Phone: 077 719 9788

We take your privacy seriously and are happy to assist you.